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UPTIME MONITORING

Know when your website
needs attention.

Keep visibility on your website’s availability, with checks, alerts and a clear process for following up.

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Explore our approach

Better visibility

See when your website is available and when it needs attention.

Clear notifications

Get notified when something isn’t working as expected.

A defined next step

Follow an agreed process for reviewing issues.

A check is only the beginning.

What matters is knowing who is notified and what happens next.

Check

Check your website for availability.

Alert

Notify the agreed contacts when a check indicates an issue.

Investigate

Review the issue and follow the agreed response process.

Verify

Check availability again after the issue is addressed.

Monitoring and follow-up responsibilities are agreed around your service.

Clarity around every part of the setup.

What we check

Agree the website addresses and pages in scope.

How checks run

Define the check method and interval for your service.

Who gets notified

Set the contacts and notification channels.

How issues are reviewed

Agree how an alert is assessed and followed up.

How recovery is verified

Check availability again after an issue is addressed.

What gets reported

Keep a useful record of checks and follow-up activity.

Monitoring coverage and response arrangements depend on your agreed plan.

Useful signals.
Clear next steps.

Give your team a shared understanding of what is being watched and how to respond.
  • Named contacts and responsibilities
  • An agreed escalation path
  • Records that support follow-up
HOW WE WORK

From first check to ongoing visibility.

01

Understand

Review your website and priorities.
02

Configure

Agree checks, contacts and notifications.
03

Confirm

Verify the setup and notification route.
04

Revisit

Update the plan as your website changes.

A few things you
might be wondering.

Straightforward answers to common questions about uptime monitoring.

Does uptime monitoring prevent downtime?

No. Monitoring helps identify availability issues. Preventing and resolving them can involve separate hosting, maintenance and support work.
Your website is checked automatically at regular intervals to help detect downtime promptly. The monitoring frequency depends on your plan and is confirmed when the service is set up.
Alerts are sent to the contacts designated during setup. Depending on your arrangement, these may include our support team, your internal team, or both, so the right people know when an issue needs attention.
Uptime monitoring detects availability issues and sends alerts. Investigation and repairs depend on your maintenance or support package. If a fix falls outside your agreed coverage, we’ll explain the work required and confirm any additional costs before proceeding.

Let’s give your website a clearer watch.

Tell us what needs monitoring and who needs to know.

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